Shop Policies

Shop Policies

I ship Monday through Friday via USPS First Class mail. Orders are usually processed within 2 to 3 days not including weekends or holidays. Once shipped, domestic orders normally arrive within 5 business days.

International shipping times vary but most packages are delivered 2 to 4 weeks after being shipped. Some international packages may take longer to arrive depending on Customs and your local postal service. Ava Mae and Ruby Lu Vintage is not responsible for Customs duties or fees.

I've had great experiences with the USPS and though packages usually arrive within a few days, every so often a package takes longer than expected to arrive. Unfortunately, once I give packages to the USPS, I have no control over what happens to them or how long they take to be delivered.

If you are sending your package to a business address or address with multiple units, please make sure to include the business name and suite number. Packages returned due to an incomplete address will be sent again after additional shipping charges are paid or the order will be refunded (minus the original shipping charges).

I ship to the address provided by Paypal. Please make sure at checkout that the address that's selected is the one you'd like your package sent to.

Store Credit and Exchanges

I want you to be happy with your purchase. If for some reason you need to return your order, please email me asap before you send it back. Once I receive your return and determine it to be in good, unused condition, I'll issue a store credit for the merchandise cost. Shipping costs (both for the original order and return) are not refunded.

Fall 2013 Pre Sale

By purchasing pre sale items, you agree to the terms below:

*No refunds on your deposit, items are made to order.
*Pay half now and second half plus shipping upon delivery.
*This item is expected to ship dates listed on items.
*Shipping rates are $5.00 for the first item in the US and I will combine shipping on additional items. $0.75 per additional item.
* If you do not pay your balance within 48 hours of receiving your invoice, your items will be canceled and you will not receive a refund.

I make every effort to accurately reproduce the colors of the items I sell, however not all screens display colors in exactly the
same way.

All photographs are copyright of Ava Mae and Ruby Lu Vintage and Misha Lulu. Copyright © 2013, Ava Mae and Ruby Lu Vintage . All rights reserved.